About Futurelastic

Futurelastic goes inside a partner's business and stays there, working with them. What we bring in is a way of thinking; software is the shape that way of thinking has to take to run every day, including when we're not standing next to them. Operations and marketing are the two doors we usually walk in through — but inside a business, no door leads to a small room. Anything a business has to do over and over is material.

What this job is

You're the one the operations team calls first when something doesn't work: an account that won't log in, a printer that won't print, a wrong number. You get it running again — fast, because someone is waiting — then find out why it broke, so next time nobody has to call.

And not only when something breaks. The operations team always needs small things that don't exist yet: a landing page, a tool that pulls data out in the right format to print. You build them — with AI in hand, usually done in one sitting — or show them how to build it themselves.

Said up front, to save you time

There's a lot of work here, it arrives unannounced, and it's due today — that's not for everyone.

You'll fit if it makes you happy when someone is back to work after fifteen minutes.
You'll tire if you want a whole day on one big problem, or don't like hearing an impatient person describe a bug in non-technical words.

A few examples of what you'll do

Fix it, then ask one more question. You fix it in fifteen minutes, then ask: is anyone else affected? — and find three more people who hadn't messaged yet.
Trace back, don't guess. A screen shows a wrong number — you trace back to where it first went wrong. If the fault is in the code, you hand it to whoever built it, with the exact way to reproduce it.
Build what's missing, in one sitting. Accounting needs to print slips from data already in the system — they're printing this afternoon.
Anything that repeats three times becomes a guide, or a script. AI is the default tool, and you check before you trust.

What we look for

We hire talent, not years — final-year students and fresh graduates, go ahead and apply. We look at how you work:

You stay calm when others are impatient, and you can talk to people who aren't technical.
You're curious why it broke, not just how to make it run again.
You learn fast, and you're honest when you don't know. "Let me look it up and get back to you" — and the next day it's fixed.
You can make a small thing that's usable right away — it needs to run, not to be perfect.
You can take a blunt critique — and say it the same way to others.

Were you the one the whole family, the whole class called when the computer broke? Then you're already doing this job, just not getting paid for it.

What we offer

You see the whole machine. Nobody here sees more of where things break than you, and the faults you find go straight into the next version from whoever built the tool. The office is in Ho Chi Minh City; the operations team is everywhere, so most of the work is remote support.

Big responsibility, early. There's no seniority queue — people with the ability are handed big work right away.

Partners in Vietnam and abroad. You work with several markets at once — a global perspective from day one.

A large AI budget, paid by the company. Claude, ChatGPT, Grok and more — our best engineers run 4–5 Claude Max accounts or the equivalent.

Pay for how you work, not for how many years you've worked. VND 10–18 million a month (gross) — the low end for someone just starting, the high end for someone who has already traced a fault to its source and fixed it on their own.

How we choose

Apply below this posting: your CV (PDF) and three questions. Then a short test with problems you haven't seen before — to see how you think and learn, not what you already know.

Invent or embellish an achievement and you're out. We don't make an offer until we're sure, so this position may stay open a long time.

Before you apply

Read how we work — before signing, not after. Do I want to be held to these things every day? If yes, we want to meet you.

Support Engineer